Payment & Policies

for At Home Animal Clinic

To help you plan your visit with confidence, we’ve outlined our payment options and appointment policies below. At Home Animal Clinic is committed to providing transparent, compassionate care, and that includes making sure you know what to expect when it comes to scheduling and payment. If you have any questions, our team is always happy to help.

Cat With Money

Payment Options

At Home Animal Clinic offers full-service veterinary care for pets and their families. Payment is required at the time of service, but for your convenience, we are pleased to offer a variety of payment options for veterinary services. We accept cash, debit cards, all major credit cards, CareCredit, and personal checks with appropriate identification. Payments made with a card are subject to a 1.25% fee adjustment to offset the processing fee.

CareCredit

We are pleased to offer our clients payment plans through CareCredit. With CareCredit, you can say “yes” to the best treatment for your pet immediately and pay for it over time with low monthly payments that fit easily into your budget. You can use your CareCredit card over and over for all your pet’s follow-up care, as well as annual exams and vaccines. At Home Animal Clinic offers CareCredit holders a 6 month no-interest payment plan for major veterinary expenditures over $200.

Pet Insurance

Pet health insurance protects you from unexpected veterinary bills when your beloved pet is ill or injured. A good pet health insurance policy frees you from having to make decisions about your pet’s care based on financial worries and instead allows you to focus on getting your pet the best veterinary care available.

The following companies offer pet insurance plans that are popular with our clients:

You can also click here to learn about different pet insurance policies and to read reviews posted by other pet owners!

Appointment Policy

The veterinarian/client patient relationship is built on mutual trust and respect. As a courtesy, we make every effort to remind clients and confirm appointments by text message and email. We ask that you give us the courtesy of prompt notification if your appointment needs to be canceled, rescheduled, or delayed. Call/text us at (651) 351-7387 or email info@AtHomeAnimalClinic.com to modify your appointment.

Late Arrivals

Clients who arrive on time for their appointments are always given priority. Please call or text the clinic if you are going to be late. Even with advance notice, clients who arrive more than 10 minutes late for their scheduled appointment may experience extended wait times or need to be rescheduled. Clients who fail to communicate and arrive more than 10 minutes late for an appointment will be rescheduled. Excessive tardiness will be recorded as a missed appointment.

Happy Dog In Arms
Happy Dog In Arms

Cancellations

Please call, text, or email our office promptly if you need to cancel an appointment. If you are contacting us after hours to cancel an appointment, feel free to leave a detailed voice message, send a text message, or send an email.

  • Appointment Cancellation: A 6-hour notice is required to cancel regularly scheduled out-patient appointments.
  • Procedure Cancellation: A 24-hour notice is required for canceling procedures, including imaging, surgery, and dentistry appointments.

Prompt notice of cancellations allows us to reallocate the appointment to another patient. Failure to provide appropriate notice of cancellation will be considered a missed appointment.

No-Shows

A “no-show” is when a client misses a scheduled appointment without notice of cancellation. No-shows inhibit our veterinarians from using their time efficiently. Each missed appointment is a lost opportunity for a sick pet to receive care. No-shows are always documented as a missed appointment.

Repeated Missed Appointments

Repeated incidents of late arrival, last-minute cancellations, and no-shows prevent us from ensuring each pet receives the time allotted for their appointment. The following are consequences for repeated missed appointments:

  • First Incident: We forgive the first time there is a no-show, last-minute cancellation, or late arrival that results in a missed appointment. We understand that life is hectic and the unexpected can happen. We will communicate with you to reschedule the appointment.
  • Second Incident: After a second incident, clients will be referred to this appointment policy. We will work with you to ensure your pet can access care and pending a deposit, reschedule the appointment or procedure.
  • Appointments: A $50 non-refundable/non-transferable deposit is required to book future appointments. The deposit will be applied as a credit towards your appointment at the time of the visit.
  • Procedures: A $200 non-refundable/non-transferable deposit is required to book future procedures. The deposit will be credited towards your procedure the day of.
  • Third Incident: If a third incident occurs, the deposit will be forfeited. At Home Animal Clinic reserves the right to terminate the relationship. Repeated missed appointment offenses are detrimental to our mission and prevent other deserving pets from receiving care.